Privacy Policy

Last modified: January 2024

Introduction

S7Labs, LLC. ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website and use the services offered through the website MedWriter.ai (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

1. On this Website.
2. In email, text, and other electronic messages between you and this Website.
3. Through mobile and desktop applications, including but not limited to browser extensions, that you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
4. When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

1. Us offline or through any other means, including on any other website operated by Company or any third party; or 
2. Any third party [(including our affiliates and subsidiaries)], including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information through the Website. 

We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at team@medwriter.ai.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

1. By which you may be personally identified, such as name, postal address, email address, telephone number ("personal information");
2. That is about you but individually does not identify you, such as clinic name; and/or
3. About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

1. Directly from you when you provide it to us.
2. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

Information You Provide to Us  

The information we collect on or through our Website may include:

1. Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
2. The content of information that you or others provide as input (audio or written form) into MedWriter. This information may be sensitive medical information. To the extent this information is Protected Health Information (“PHI”) as defined and governed by the Health Insurance Portability and Accountability Act (“HIPAA”), the terms of the MedWriter.ai Business Associate Agreement (“BAA”) will also apply to this data. Any creation, transmission, use or disclosure of PHI will be done in accordance with applicable laws, including HIPAA and state data privacy laws.  

By using the services and creating, transmitting, using or disclosing any and all PHI about or from third parties (audio or written form), you represent and warrant that you have obtained in advance all necessary permissions and consents under applicable law to share any third-party data with us. 

1. Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website, including payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.
2. Records and copies of your correspondence (including email addresses), if you contact us.
3. Your responses to surveys that we might ask you to complete for research purposes.
4. Social Media Login Data if you register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. Medwriter.ai offers you the ability to register and log in using your third-party account details (like Google login). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture, as well as other information you choose to make public on such a platform. We do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

1. Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
2. Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

1. Maintain the security and operation of our Services
2. Conduct internal analytics. 
3. Estimate our audience size and usage patterns.
4. Store information about your preferences, allowing us to customize our Website according to your individual interests.
5. Speed up your searches.
6. Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 

Third-Party Use of Cookies

Our Website engages in partnerships with third-party advertisers to optimize advertising directed to our site. These third-party advertisers may deploy cookies on our website. Their use of these technologies enables the collection of data when you visit our site. This data may include, but is not limited to, personal information or details of your online activities over time and across various websites and online services. This information assists in tailoring interest-based (behavioral) advertising and other relevant content specifically for you.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

1. To present our Website and its contents to you.
2. To provide you with information, products, or services that you request from us.
3. To fulfill any other purpose for which you provide it.
4. To provide you with notices about your account, including expiration and renewal notices.
5. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
6. To notify you about changes to our Website or any products or services we offer or provide though it.
7. To allow you to participate in interactive features on our Website, including sending data through Medwriter to be processed using AI.
8. In any other way we may describe when you provide the information.
9. For any other purpose with your consent.

We may also use your information to contact you about our own services that may be of interest to you. If you do not want us to use your information in this way, please reach out to us at team@medwriter.ai. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may disclose personal information that we collect or you provide as described in this privacy policy:

1. To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
2. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of S7Labs, LLC.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by S7Labs, LLC. about our Website users is among the assets transferred.
3. To fulfill the purpose for which you provide it. For example, if you give us your phone number to use the "phone transcription" feature of Medwriter, we will use your phone number to relay the information back to your account.
4. For any other purpose disclosed by us when you provide the information.
5. With your consent.

We may also disclose your personal information:

1. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
2. To enforce or apply our terms of service and other agreements, including for billing and collection purposes.
3. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of S7Labs, LLC., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have suggest the following mechanism(s) to provide you with the following control over your information: 

1. Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Retention of Your Data

We maintain your personal data for as long as they are necessary to provide our services effectively, while also complying with any applicable legal retention requirements. User registration and settings data is retained until you either terminate your account or specifically request its deletion. Data you provide to the MedWriter application and data generated by the system in response to that data, including but not limited to transcription service output or AI note generated output that can contain PHI, can be manually deleted by users through our Service interface and is also programmed to be automatically erased routinely in accordance with our Service's predetermined settings. 

Due to the automated deletion process inherent in our Service, the Service is not intended to serve as a permanent repository for PHI. You are responsible for immediately and securely transferring and storing PHI in dedicated record-keeping systems, such as Electronic Medical Record (EMR) systems, to ensure long-term preservation and compliance with healthcare data management standards.  

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored until deleted. Any payment transactions will be encrypted using SSL technology in transit and at rest. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Security of PHI created, maintained, transmitted, used, or disclosed via the MedWriter platform is governed by applicable federal and state laws and the Business Associate Agreement you have entered into with MedWriter.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: 

team@medwriter.ai

To register a complaint or concern, please contact us at: 

team@medwriter.ai

‍